Case study
Vertex AI Chatbot Streamlines HR Support at Scale
How a global technology consulting firm built a Vertex AI chatbot to handle routine HR queries and policy lookups over Slack.
A chatbot is only as good as what it can retrieve. Wiring the agent into the same documents HR already trusts turns 'ask a bot' into 'get the real policy.'
AI & Generative AI Practice Lead, SquareShift
A global business and technology consulting firm running HR for roughly 300 employees worldwide.
Its 10-person HR team fields routine policy and benefits questions from staff across every region.
- Instant answers — Employees get HR policy answers directly in Slack.
- Self-service — Employees retrieve leave and benefits info without waiting on HR.
- Lighter HR load — Fewer repetitive queries reaching the 10-person team.
How SquareShift delivered it.
The challenge
A global business and technology consulting firm runs HR for roughly 300 employees worldwide with a 10-person team. Every policy and benefits question had to go through that small team by hand, with no on-demand way for employees to find answers themselves inside Slack, where the company already worked.
The volume of repeat questions was wearing the team down, and there was no single, trusted place to point employees to instead.
What we delivered
SquareShift built a chatbot on Vertex AI Agent Builder and integrated it directly into Slack. A secure backend document store holds the company’s HR policies and FAQs, so the bot pulls from the same source HR already trusts.
Employees can ask a plain-language question — “What is the leave policy?” — and get an immediate answer with a link back to the source document, without waiting on a person.
The payoff
Employees now get HR answers the moment they ask, inside the tool they already use every day. Response time improved, and the HR team fields far fewer repetitive queries, freeing it up for the work only people can do.
Where this work sits